Sunday 10th May 2020 it was confirmed by the government that there are three stages set out for us to exit the current lockdown. We fall in to the hospitality and leisure category, therefore it is still uncertain that whether we will be able to operate our events in July or even August.
It is based on the current advice that we will not be changing the measures we already have put in place. As keeping our guests and our team safe is still our priority. We have POSTPONED events up to 1st October 2020. (please note some locations still maybe subject to postponements from October onwards) All outstanding balance payments have also been placed on hold for events due to take place prior to October, this is to minimise disruption.
Although events are available to book for October 2020, we have limited what locations are available to book. Events will only be available to book at larger locations where we can accommodate strict social distancing measures and only a small number of tickets will be available to purchase to minimise the amount of guests on the event. (this will be the new normal for quite some time).
The same terms and conditions still apply to new bookings, like we always advise, please thoroughly read these before you place your booking.
We are working hard with our locations and are currently creating a social distancing policy, bookings placed will be subject to this strict social distancing policy, which must be adhered to at all times. Once completed our Social distancing policy will be available to read via our website. Remember this is to keep you and our team safe to the best of our ability, whilst still providing you with an amazing experience.
If you are booked on to one of our events which falls into the postponement category you will be contacted by our team via email in due course, (if you haven’t already been contacted).
What happens next? Will I receive a refund?
For guests that are booked onto an event that has been postponed you will receive a credit note for the full amount paid ( we have extended the expiry date on all credit notes/ vouchers, now valid for 2 years from the date of issue). No cash refunds will be provided during these extreme circumstances. Please refer to original terms and conditions which were agreed to before you placed your booking https://theothersideparanormalgroup.com/terms-conditions
Credit notes will be issued electronically via the email we have associated with your booking on our system, credit notes will be issued when we have an adequate number of events on our website to book, so you are not loosing out on the time you have to use the credit note and there is a good variety of hunts to choose from.
Events are now available to book via our website from 1st October 2020 and some events for 2021 are also available to book. Limited number of tickets are available and limited locations. More events are being added slowly.
You can browse our locations and register your interest by clicking the ghost hunts tab in the top right corner of this page.
The challenges that our team have been faced with recently have been difficult the decisions we have made have not been easy, but we have acted accordingly to protect our guests and our team which has been our main priority, the decisions we have reached have been to enable us to continue to provide events when the current pandemic is over.
If you need to contact us:
We understand that you may have questions about an event you are booked on, we do ask to email or contact us via the contact us form on our website instead of calling us, our phone lines are now open again but may not always be manned. Please note if you do email us our response time maybe delayed but we do aim to respond to all emails as soon as we can.
We wish you all the best during these unprecedented times. A huge thank you from us to all of the NHS workers, heath care workers and every other key worker out there, we appreciate all that you are doing for us.
To all everybody out there please stay safe.
We thank you in advance for your cooperation.
From all the team at
The Other Side Paranormal