Frequently Asked Questions
1. I haven’t received my receipt/booking confirmation yet.
We send out all guests confirmation emails manually. This can take some time during busy periods, please bear with us whilst we process your booking as all of our team also work full time during the week, however we do endeavor to send all confirmation emails out within 24 hours of your booking being made. Please also check that your confirmation email or receipt has not gone to your spam or junk folder, which often happens. Please add firstname.lastname@example.org to your safe sender list on your email client or to your address/ contact list. If you have received your Sagepay receipt/ confirmation then please rest assured that you are booked onto your chosen event and we are dealing with your booking. If you haven’t received this, then please email email@example.com as it is unlikely that we have received your payment.
2. When is my remaining balance due?
Your confirmation email which has the details of your chosen event on will also state when the balance due date is for that event. Remaining balances are due 4 weeks prior to the event date. You will also receive an email reminder that your balance is due to be paid. It is your responsibility to ensure that you pay the balance on your chosen event. Failure to pay a balance on time could result in your place being offered to someone else. Please refer to our terms & conditions on the website for more information.
3. How will i receive my event tickets?
The Other Side Paranormal Group operate a ticketless policy. Your confirmation email will act as your e-ticket, however upon arrival at your event we operate a guest list check in with the names that were supplied to us at the time of your booking. You do not need to bring any confirmation documents with you to the event.
4. How do I make payment of my remaining balance?
When you booked via our website, you should have been prompted to create an account. By accessing your account information on our website, you will be able to pay your balance using the same method you paid your deposit. You can also contact us by telephone to pay your balance. Our contact details are on the website.
5. How do I access my account on the website?
When you initially booked your event, you should have been asked to create an account by entering your email address and cresting a password. On the main menu on the website there is the tab ‘my account’, click this and you will be prompted to enter your credentials to access your personal account. If you have forgot your password, click the reset password link on the page and you will receive an email to reset your password. Once you have done this, you will be able to access your account again.
6. How are payments processed ?
All our payments are securely processed by sagepay when booking online or by telephone. If you wish to book by phone please call the office on 01606 637255/07423678869
7. Are there any other ways to book an event other than through the website?
Yes. Please visit our website and click on the ‘contact us’ tab which will show you our contact details. You can book an event over the telephone. We can take booking’s over the phone using your debit/credit card or we can send you a secure payment link to your email/mobile phone. Please note that unfortunately we do not accept cash, cheques or bank transfers.
8. Can I pay on the night?
Unfortunately not. All bookings must be made via our website or by phone and paid in full prior to attending any of our events. All our haunted venues are paid for in advance so we are not able to hold any places in the event of any no shows on the night. This policy is therefore applied to all our events.
9. When will I receive the final details of my event?
The full and final details of your event will be sent to you via email the Monday before your event. This enables us to provide you with the most up to date information about the event including parking instructions, arrival times etc.
10. Do I need to provide the names of the guests on my booking in advance?
Yes. When you receive your confirmation email, it will request that you send the names and emails of all the guests on your booking to us within five days of receiving your email. We need this information for our insurance and fire purposes, so it is very important that you provide us with this information.